This Shipping Policy explains how orders are processed and delivered by KAIDUO LTD.

1. Company Information

Company Name: KAIDUO LTD
Address: Office 6684, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Phone: +44 7456 32317
Email: info@kaiduopup.com

2. Order Processing

• Orders are processed within 1–5 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• Processing times may vary during peak seasons or promotional periods.

3. Shipping Methods

We ship orders using trusted international courier and postal services. Shipping method selection may vary depending on destination and product availability.

4. Estimated Delivery Times

Estimated delivery times begin after order processing:

• United Kingdom: 3–7 business days
• Europe: 5–12 business days
• United States and Canada: 7–15 business days
• International Orders: 10–20 business days

Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen delays.

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, shipping method, and order weight. Any applicable shipping fees will be displayed before payment confirmation.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees determined by the destination country. These charges are the responsibility of the customer and are not included in product or shipping prices.

7. Order Tracking

Once your order has been shipped, tracking information will be provided via email when available. Tracking updates depend on the shipping carrier.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

9. Lost or Delayed Packages

If your package is delayed or lost in transit, please contact us. We will assist in contacting the shipping carrier; however, delivery timelines are controlled by third-party couriers.

10. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and product so we can assist you.

11. Split Shipments

Orders containing multiple items may be shipped separately depending on stock availability or warehouse logistics. Customers will not be charged additional shipping fees for split shipments.

12. Contact Information

KAIDUO LTD
Email: info@kaiduopup.com
Phone: +44 7456 32317
Address: Office 6684, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX